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IT Support

Remote Technical Support

Affordable IT Help From A Distance For Businesses In Maryland, Northern Virginia & Washington, DC

Get the fast technical support you need, without our team even having to visit your office. If your company has an IT problem, Maryland Computer Service will find a rapid solution to it and get your technology back on track.

Think about how your company would be affected if your network, software or computer system experienced a glitch and went down for a day. Or what if the tech went down for several days in a row?

Security problems, viruses, and a wide range of hardware and software issues mean that scenarios like this happen more and more.

Businesses are working harder than ever to keep their technology secure, up-to-date, and operating smoothly.

But for small- and medium-sized businesses, which often lack the budget to have on-site technicians and full-time technical support specialists, this can be challenging, to say the least.

At Maryland Computer Service, we understand that having easy, affordable access to IT help and troubleshooting is essential to any modern business. We believe that whatever the size of your company, you deserve exceptional repair solutions and full-time technical support.

By supplying 24/7 tech support services to businesses in Maryland (MD), Northern Virginia (VA) & Washington, DC, we give our clients peace of mind and rapid solutions to any technical issues they might encounter. And because we do this remotely, they don’t have to wait around for us to travel to them.

Benefits of our remote support services include:

  • No travel – for you or the support technician. You don’t have to take any devices to a tech support company and their technicians don’t have to come to your base to troubleshoot.
  • Immediate, real-time help. You’ll get effective desktop and tech support from an industry expert almost instantly.
  • Cost-effective. You can eliminate travel expenditures (such as gas) and avoid expensive on-site visit fees by making your support services remote.
  • Reliable solutions. Rather than trying to solve the issue yourself and possibly making things worse, getting remote assistance and troubleshooting from certified technical support engineers (like our team at Maryland Computer Service) will get everything seamlessly back on track.

Why Our Technical Support Stands Out

At Maryland Computer Service, we pride ourselves on providing incredibly high-quality, full-time tech support to every single one of our customers.

We founded our company to make the lives of our customers – many of whom are small business owners – easier. Fixing their technology on a remote basis, configuring their devices, and providing 24/7 remote support tune-ups which stop their tech and software from experiencing issues in the first place is what we’re great at.

We also want our services to be a truly accessible option for our customers. So you can request technical support as needed, for one-time problems, or as part of a monthly service contract with us.

As-needed, on-demand tech support is available at $45 per hour (one-hour minimum charge required). Or you can choose a monthly tech support bundle that includes additional services, some of which may be remote OR on-site, depending on your company’s needs.

After 15 years of IT troubleshooting and providing technical assistance to customers with business bases in Maryland, Virginia, and Washington, DC, we’re confident that we can deliver the stellar remote tech support your business and users are looking for.

Maryland Computer Service is also:

Basically, whatever your company’s technical needs, devices, or budget, there’s something in our broad range of support options that’s right for you.

Next Steps

To learn more about our remote tech support services or to schedule a consultation with a technical support representative, contact us online now or call us at (301) 202-6521.

You’ll get to speak with an experienced technical support engineer (not a sales rep), who’ll assess your needs and discuss which of our remote options and/or tech support services would be best for your business and end-users.

Our true technical know-how and genuine dedication to providing our clients with excellent customer service set us apart from other service providers. For both straightforward tune-ups and larger fixes, hundreds of companies have chosen us as their tech support partners over the years, and we pride ourselves on having made their lives easier.

MCS tech support is available on a remote basis throughout Maryland (MD), Virginia (VA) and Washington DC, at the following locations and elsewhere:

Maryland (MD): Annapolis, Bethesda, College Park, Columbia, Ellicott City, Gaithersburg, Germantown, Laurel, Montgomery Village, Potomac, Rockville, Silver Spring, and Takoma Park

Virginia (VA): Alexandria, Annandale, Arlington, Crystal City, Fairfax, Falls Church, Herndon, Reston, and Vienna

Washington, District of Columbia (DC): Capitol Hill, Georgetown, and K Street

We’d be delighted to speak with you to discuss whether a remote technical support setup could benefit your business too.

Contact our team to schedule a free, no-obligation consultation here.

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