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Remote Technical Support

Remote Computer Support Services in Maryland, Northern Virginia & Washington, DC

In today’s fast-paced world, experiencing downtime from your computer or IT network can lead to loss of work, productivity, and revenue—something no company wants or can afford to experience. In a world where almost all business relies on properly functioning computers, networks, servers, and other IT equipment, receiving reliable, efficient, and cost effective technical support is vital.

At Maryland Computer Service, we offer remote technical support, meaning we can help resolve almost any computer issue via remote tech support. These include:

  • Virus removal
  • Scanning for spyware
  • Driver installation
  • Software installation
  • Software upgrades
  • Some hardware diagnosis
  • And more!

To learn more about our remote IT support services or to schedule a consultation, contact Maryland Computer Service now!


How Does Remote IT Support Work?

There are many ways an IT specialist can provide remote support. The most important factor to consider is a reliable Internet connection. When we provide assistance to business owners and managers, we can connect to your computer and see exactly what you see as if we were sitting right next to you! Our remote support is performed over a secure connection, and we always ask for permission to see and access your computer during each support session. This allows us to quickly see and resolve the problem without wasting any time.

We offer our remote technical support service as part of our monthly service contract, or it can be used as needed. If seeking remote technical support on an as-needed basis, our assistance is available at $45 per hour (one hour minimum charge required).

To learn more about our remote technical support services or to schedule a consultation, contact us online now.

Benefits of Remote Tech Support

There are many benefits to working with a remote technical support specialist. These include:

  • Time efficient – Instead of calling an IT company to come inspect your computer or traveling to a tech support specialist, remote technical support eliminates the need for travel. We can connect to your computer from anywhere at any time! You’ll receive technical support from an industry expert almost instantly. You can also reduce time spent traveling, which means more time is spent working!
  • Cost effective – Eliminate travel expenditures (such as gas) and don’t waste company money on bringing an IT professional into your place of business, which could result in expensive fees from hourly wages, depending on the severity of your issue.
  • Reliable – When you receive remote assistance from a certified IT professional, like Maryland Computer Service, you can rest assured your issue will be resolved in a timely manner. We are a Microsoft Certified Partner and Microsoft Small Business Specialist, so we know just what it takes to resolve your problems and get your business back online as quickly as possible.

Why Choose Maryland Computer Service?

At Maryland Computer Service, we offer our clients professional remote technical assistance they can depend on. Our real-world experience and dedication to excellent customer service set us apart from the competition. We are:

At Maryland Computer Service, we work with small businesses throughout Maryland, Virginia, and Washington, DC to overcome the budget and time constraints limiting your business operations. Whether you simply don’t have the revenue to hire a full-time IT employee or just want an IT service provider to securely monitor your networks 24/7/365, we can help!

Need remote technical support for your business? Contact the experts at Maryland Computer Service to schedule a consultation now!

We provide IT services in the following locations & more:

Maryland (MD): Annapolis, Bethesda, College Park, Columbia, Ellicott City, Gaithersburg, Germantown, Laurel, Montgomery Village, Potomac, Rockville, Silver Spring, and Takoma Park

Virginia (VA): Alexandria, Annandale, Arlington, Crystal City, Fairfax, Falls Church, Herndon, Reston, and Vienna

Washington, District of Columbia (DC): Capitol Hill, Georgetown, and K Street

Contact MCS